Yes, and there are no exceptions to this one. It takes two minutes and has to be done at least 48 hours before your appointment, so pop in beforehand. If you have coloured with us in the last six months we will usually still redo it.
How long will I be in the chair?
A cut and finish is about an hour and a quarter. Full colour is roughly two hours. Balayage and highlights are three to four. We will tell you honestly when you book, so you can plan the rest of your day around it.
What if I do not know what I want?
That is completely normal and it is what the consultation is for. Bring photographs if you have them, including ones you dislike. We will tell you what will work with your hair and your morning routine, rather than what looks best in the chair for ten minutes.
What is your cancellation policy?
Give us 24 hours to move or cancel and there is no charge. Inside 24 hours we may ask for 50%, because a three-hour slot is very hard to fill at short notice. If something has genuinely gone wrong in your life, talk to us.